In Our Company Return Policy

COVID-19: We understand you may not be able to arrange a return as a result of your local public health regulations. In such cases, In Our Company will be flexible in accepting late returns: the period in which a return may be requested will be extended to 30 calendar days from the receipt of your order.

Free return shipping is offered to customers located in Canada, the United States and Japan. To return one or more items from an order, all of the following conditions must be met:

The return must be requested within 30 calendar days of the delivery date.

The item must be in its original, unused, unaltered and unwashed condition.

The item must be returned with the tags and packaging in their original condition.

Please note: Final Sale items are not eligible for return.

Damaged/defective items: if you believe an item to be defective or damaged, please contact our Customer Care team so that they can help resolve the issue.

In Our Company reserves the right to reject any returning products that do not comply with the above stated return policy. Rejected items will be sent back to the original shipping address without any refund being processed. In order to avoid this, please contact our Customer Care team to address any issues or concerns you have regarding the item(s) you wish to return.

When requesting a return, customers must ensure to keep the return postage receipt until the refund is duly processed by In Our Company. In Our Company reserves the right to refuse any request for a return without this mandatory proof of return postage.

Returns

To initiate a return, please submit a request for a Return Authorization (RA) through your In Our Company account. Alternatively, you can contact our Customer Care team to assist you with the return process. In Our Company adheres to a strict no-paper policy, so as to reduce waste. This is why shipments do not include a return slip inside the box.

Guest Orders: If you placed your order as a guest, you must create an In Our Company account in order to request and manage a return yourself. If you would prefer not to create an In Our Company account, you can contact our Customer Care team to help you facilitate the return.

Customers receive free shipping for returns.

Please follow this step-by-step guide to initiate a return request:

Step 1 - Log in to your In Our Company account and access your ‘Order History’.

Step 2 - Request a prepaid return label (PPL).

Step 3 - Your PPL and return instructions will be sent to the e-mail address associated with the order.

Please note that when returning products such as dangerous goods as detailed below, or certain other products, a customer experience agent will be in touch with you within one business day to advise you on necessary shipping instructions and required documentation.

Step 4 - Print the label out and carefully follow the instructions

Exchanges

In Our Company does not offer direct exchanges. We ask that you return the merchandise for a full refund and place a new order for the preferred item(s) at your earliest convenience.

Refunds

Once the returned merchandise has been quality checked and approved, In Our Company will issue a refund to the original method of payment and a confirmation e-mail will be sent to you. Please note that it can take up to 5 business days to process the return items, subject to its compliance with our Return Policy. It may take your financial institution additional time to process the transaction and update your bank statement.